Our Advanced Technology Solutions

CapRegion Results offers powerful technology solutions for various industries that can help you increase your contact rates, enhance customer service, and streamline the communication process. CapRegion Results will give you the tools to expand agent productivity, use resources more effectively, gain new subscribers, manage collections, and improve your overall results.

Build Productivity with More Right-Party Contacts

Our predictive dialing communications platform uses one of the industry’s most advanced dialing algorithms and superior tone and voice detection to drive agent productivity rates. With 95%+ answering machine detection, busy, no answer, and disconnect (temporary and permanent) tone recognition, agents receive only live parties, instead of unproductive numbers.

Our Agents can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Dialing automatically adjusts to changing call volumes while optimizing agent activity. Integration with our built in database, or with your existing systems, ensures that your customer account records are maintained with up-to-the-second accuracy.

Features
  • Outbound Multi-mode Dialer, Inbound ACD, Universal Queue & Blended Contacts
  • Integrated Relational Database
  • Multiple Outbound/Inbound Program Management – run 1,000+ simultaneous outbound and unlimited inbound in-production campaigns simultaneously
  • IVR, Text-to-Speech & Speech Recognition for Subscriber Self-Service
  • Personalized Messaging for New Subscription Verifications & Renewal Notices
  • Interactive Menu Options for Missed Delivery & Start/Stop Notifications
  • Digital Call Recording & Speech Analytics
  • Call Pacing Selection by Program with Answering Machine Detection
  • Call List Management with Segmenting, De-duping and Filtering Tools
  • Legislative and Do Not Call Compliance Features
  • Custom Script Development and ‘On-the-fly’ Modifications with ‘Point-and-Click’ Interface
  • Third-party Database, Billing & Circulation Systems Integration
  • Sales Order Entry & Ad Processing
  • Real-time Query-based Reporting with Customization Tools (view on-screen, print or email)
  • Unified Contact Histories with Up-to-the-second Data Accuracy
  • Flexible Deployment Options for Multiple Sites and IP Architectures
Benefits
  • Increase Productivity with More Right-Party Contacts
  • Improve Efficiency through Automated Messaging & ‘Virtual Agents’
  • Enable Customer Self-Service & Save Agent Resources with Personalized Notifications & Interactive Tools
  • Improve Service Levels with Effective Contact Routing
  • Send Accounts to More Experienced Agents through Skills-based Routing
  • Predict Sales-by-Agent using Custom Reports
  • Observe Agents with Live Local and Remote Monitoring Tools & Call Recording